SSL Certificate License and Domain Name Changes

Trustico® understands that mistakes occur and that customer requirements sometimes change after an SSL Certificate license has been purchased. As a courtesy to our customers, Trustico® can change the domain name associated with an SSL Certificate license within thirty days of the initial order date. This page explains how the process works, what is required to facilitate the change, and the impact on any SSL Certificates that have already been issued against the license.

Overview of Domain Name Changes

A domain name change is a manual action performed by Trustico® staff at the customer's request. There is no fee associated with this service. Trustico® offers it purely as a goodwill gesture to help customers resolve genuine mistakes or accommodate legitimate changes in their hosting requirements.

The change can be applied to any domain name associated with the SSL Certificate license. This includes the primary Common Name (CN) and any Subject Alternative Name (SAN) entries on a Multi-Domain SSL Certificate. The service is equally applicable to a single domain SSL Certificate, a Wildcard SSL Certificate, or any individual entry on a Multi-Domain SSL Certificate. Explore Our Multi-Domain SSL Certificate Options 🔗

This option is particularly useful in two common situations. The first is when a customer has placed an order with an incorrect domain name and the mistake is identified after the license has been utilized to begin issuance. The second is when the SSL Certificate is still undergoing the validation process and the customer realizes that a different domain name should be secured instead.

Thirty Day Eligibility Window

The domain name change service is only available within thirty days of the initial order date for the SSL Certificate license. This time limit applies to every license purchased through Trustico® regardless of the SSL Certificate type, the validity period selected, or the Certificate Authority (CA) that issued the SSL Certificate.

Customers who require a domain name change should contact Trustico® as soon as the need is identified to avoid complications related to the eligibility window. Requesting the change early in the order lifecycle also reduces the likelihood that an SSL Certificate will have been issued and require revocation.

Providing a New Certificate Signing Request

When a domain name change is requested, the customer must provide a new Certificate Signing Request (CSR) to facilitate the change. The new Certificate Signing Request (CSR) must be generated for the updated domain name and must match the requirements of the SSL Certificate license being modified.

The original Certificate Signing Request (CSR) submitted at the time of order cannot be reused because the Common Name (CN) embedded within it would no longer match the domain name being secured. Generating a new Certificate Signing Request (CSR) also produces a new Private Key, which is required for the updated SSL Certificate to function correctly. Learn About Certificate Signing Requests 🔗

Revocation of Previously Issued SSL Certificates

Changing the domain name on an SSL Certificate license has significant consequences for any SSL Certificates that have already been issued against that license. Upon completion of the domain name change, all previously issued SSL Certificates will be automatically revoked and will cease to function.

This means that any website, server, or appliance currently using an affected SSL Certificate will display browser security warnings and will no longer present a trusted connection to visitors. Customers should plan their domain name change request carefully and ideally schedule the request for a time when service disruption is acceptable.

For this reason, Trustico® strongly recommends that customers carefully consider the timing of a domain name change request, particularly when the original SSL Certificate is actively serving production traffic. Where possible, the change should be requested before any SSL Certificates have been issued against the license.

Common Scenarios for Domain Name Changes

The domain name change service exists to help customers in genuine circumstances where the originally specified domain name is no longer appropriate. Typical reasons include simple typographical errors in the domain name supplied at the time of order, business decisions that result in a different domain being preferred for the website, and changes to internal infrastructure that require the SSL Certificate to be issued for a different hostname.

The most convenient time to request a domain name change is while the SSL Certificate is still undergoing the validation process. At this stage, no SSL Certificate has been issued yet, so the change can be processed without any revocation impact. Discover Our Validation Procedure 🔗

Submitting a Domain Name Change Request

Customers wishing to request a domain name change should contact Trustico® through the standard support channels. A member of the Trustico® team will confirm eligibility based on the order date, explain the implications of the change for any previously issued SSL Certificates, and provide instructions for submitting the new Certificate Signing Request (CSR). Find Out More About Contacting Trustico® 🔗

Requests Outside the Thirty Day Window

Domain name change requests received more than thirty days after the initial order date for the SSL Certificate license cannot be accommodated. Customers in this situation will need to purchase a new SSL Certificate license for the correct domain name.

The new license will then operate independently of the original license, with its own validity period and its own set of issuance entitlements. The original SSL Certificate license remains valid for the originally specified domain name and can continue to be used for that domain through any remaining reissue activity.